Ski Pass Package Categories with Equipment and Clothing Rental

Ski Pass + Equipment Rental Packages in Sierra Nevada and Ski Pass + Equipment Rental + Clothing Packages in Sierra Nevada have different prices depending on the category.

These are:

CHILDREN'S Package, from 6 to 15 years old, both included.
ADULT Package, from 16 to 64 years old, both included.
SENIOR Package, from 65 to 69 years old, both included.

Information about the Ski Pass:

Where do I pick up the Ski Pass?

DO NOT PICK UP AT TICKETS.
If you buy the ski passes with us, you have included the personalized delivery service in Sierra Nevada.
You have to pick them up at our store: Masski Sierra Nevada, Edif. Mont Blanc, local 20-21, next to the Mont Blanc Hotel.

Location, click here

Procedures for Modifications / Cancellations / No-Shows:

MODIFICATIONS: No reservation modifications will be confirmed after the 48-hour deadline.
CANCELLATIONS: Reservations may be cancelled without penalty up to 48 hours before the first scheduled service and/or the first day of skiing. Once the deadline has passed, a €20 administrative fee per cancelled pass will be charged.
NO-SHOW / FAILURE TO COLLECT SERVICES ON THE FIRST DAY: No refunds or credits will be issued. Failure to notify us or cancel once the first day of the contracted service has begun results in no refund—partial or total—for the contracted service.
NON-OPENING. The client must request a refund—where applicable—for any contracted services and lift passes by emailing reservas@masski.com with the purchase receipt (provided with the pass) and details of the resort closure dates alongside the specific services and passes involved. This request for a refund due to resort closure should be submitted after the client has finished their stay (i.e., after the final day of skiing).

Refunds for non-use of a purchased lift pass:

In accordance with the General Conditions of Use for Sierra Nevada lift passes, interruptions, early closures, or limitations on the use of slopes or lifts due to technical, weather-related, or other causes do not entitle the holder to compensation or reimbursement, except in cases expressly provided for in the applicable specific conditions detailed in the Lift Pass Conditions of Use.
Pursuant to Article 9 of the Rules for the Use of Sierra Nevada Mechanical Lift Facilities, the closure of facilities or slopes during resort operations for safety reasons or other justified causes does not automatically entitle the holder to a refund of the lift pass or ticket price.
NON-USE OF INDIVIDUAL PASS:
If a refund for non-use is applicable and authorized by Cetursa SN, the amount will be calculated by applying a deduction of €10.00 per pass per unused day to cover ADMINISTRATIVE FEES.
In cases of non-use affecting Fridays and/or Mondays—where the intended usage days were Saturday and Sunday—the service will be billed at the published retail rate, with the resulting refund subject to a deduction of €10 per pass per unused day.
"Family formula" lift passes that drop from the minimum 3-day purchase requirement to 2 days due to non-use will not be eligible for any refund, as the condition or threshold for applying that specific rate is no longer met. The deadline to request any refund for non-use is May 10, 2027

How do I request a refund for my ski pass?

Customers must request a refund—where applicable—for any contracted services or ski passes by emailing reservas@masski.com. The email must include the purchase receipt provided at the time of pickup and specify the days the resort was closed, along with the details of the services and ski passes for which the refund is sought. This request for a refund due to resort closure should be submitted after the customer has completed their stay (i.e., after their final day of skiing).
The deadline for resolving any issues regarding refund requests is May 10, 2027, and the deadline for Cetursa to respond to them is June 10, 2027. These deadlines account for potential pending issues or delays, though the processing of requests may require a longer period due to operational factors.

Information about Equipment and Clothing Rental:

Categories Equipment Rental

SILVER Category - MASSKI PREMIUM BENEFITS PRODUCT: Ski equipment with less than 3 seasons of use, suitable for BEGINNERS, INTERMEDIATE, and EXPERT skiers.
GOLD Category - MASSKI PREMIUM BENEFITS PRODUCT: High-end ski equipment suitable for INTERMEDIATE and EXPERT skiers.

Clothing Included

Jacket, pants, gloves, and goggles, all for skiing or snowboarding.

Where do I pick up my Ski Equipment and Clothing in Sierra Nevada?

They are picked up at our shop in the Mont Blanc Building, next to the Mont Blanc Hotel.

Click here to see the location of the two ski rental shops in Sierra Nevada.

What happens if I modify, cancel, or don't show up to pick up my Equipment or Clothing?

CANCELLATIONS for SILVER and GOLD RANGE equipment - MASSKI PREMIUM BENEFITS PRODUCT: No charges will apply, and a full refund will be issued.
MODIFICATIONS for SILVER and GOLD Range equipment: No cost in all cases.
NO-SHOW/NO-PICK-UP OF EQUIPMENT after the first day of service for SILVER and GOLD RANGE equipment - MASSKI PREMIUM BENEFITS PRODUCT: A refund will be issued, or a voucher redeemable for the same service will be generated. This voucher does not expire.

What happens if the station closes or I have an accident?

For SILVER Range and GOLD Range equipment - PRODUCT WITH MASSKI PREMIUM ADVANTAGES:
In the event of a station closure, the proportional part of the amount of the unused ski rental days will be refunded. Repricing will be applied with the actual days of use. In the event that the client decides not to continue with the equipment rental, no show or accident, the refund will be made by means of a voucher with the same service to be redeemed in future reservations. This voucher has no expiration date.

For BRONZE Range equipment:
NON-REFUNDABLE RATE. Special price without the right to a credit.
In the event that the client decides not to continue with the equipment rental, no-show or accident, there will be no refund.

How do I request a refund for my equipment and clothing rental?

Request the refund, if applicable, by sending to reservas@masski.com the file number or locator that was provided to you on the day you made the online purchase, and indicating the days the resort is closed.