Information regarding the "Family Formula" Lift Pass + Silver-Category Ski Equipment Offer:
A package consisting of ski equipment rental and a lift pass in Sierra Nevada.
Requires a minimum of 3 members from the same family unit.
Conditions: "Family Formula" Lift Pass
The term "family unit" is defined according to tax regulations. For the purpose of this "Family Formula" offer, a "family unit" is defined as a group of individuals (minimum 3 members) who are related and eligible to file a joint personal income tax return (IRPF). Please note that an individual cannot belong to more than one family unit simultaneously. Furthermore, the definition of a family unit does not include ascendants (such as grandparents—who fall under the "senior" category and are not eligible for the "Family Formula" discount) or other relatives—such as siblings, aunts/uncles, nieces/nephews, grandchildren, or friends—even if they reside in the same household.
To secure this lift pass, you must submit a copy of your official family record book (*Libro de Familia*) to the email address reservas@masski.com, including the name of the primary traveler who made the booking. Once the reservation is confirmed, you are required to send the requested family record book. If we do not receive this document, we will be forced to cancel your booking, and no refund will be issued.

Package Categories:
Adult Package: ages 16 to 64
Child Package: ages 6 to 15

Equipment rental includes: Silver-category skis + boots + poles + Helmet (for children).
Personalized delivery of the lift pass—no need to visit the resort ticket counters.
The "starting from" price is an estimate of the lowest possible rate; these are dynamic, variable-rate packages that change based on availability and the date of purchase.
When you select "CHECK AVAILABILITY," you will be able to see the actual price for your chosen ski dates.

Information about the Lift Pass:
Where do I pick up my lift pass?
DO NOT pick it up at the resort ticket counters.
A personalized delivery service in Sierra Nevada is included.
Please collect your items at our shop:
Masski Sierra Nevada, Mont Blanc Building, units 20-21, next to the Hotel Mont Blanc.
For location, click here.

Procedures for Modifications / Cancellations / No-Shows:
MODIFICATIONS: No booking modifications will be accepted once the 48-hour cutoff period has passed. CANCELLATIONS: Bookings may be cancelled without penalty up to 48 hours before the first scheduled service or the first day of skiing. Once the 48-hour cutoff has passed, a €20 administrative fee will be charged for each cancelled lift pass. NO-SHOW (Failure to collect services on the first scheduled day): No refunds or credits will be issued. If no notification or cancellation notice is provided by the start of the first day of the booked service, no refund—partial or total—will be granted. RESORT CLOSURE (Non-opening). Customers may request a refund—if applicable—for any services or ski passes (lift passes) purchased, by emailing the purchase receipt (provided with the ski pass) to reservas@masski.com, along with the dates the resort was closed and the specific services or ski passes for which a refund is requested. Such requests should be submitted only after the customer’s stay has concluded (i.e., after their final day of skiing).

Refunds for non-use of a purchased ski pass: In accordance with the General Terms and Conditions of Use for Sierra Nevada ski passes, any interruptions, early closures, or limitations on the use of slopes or ski lifts—whether due to technical issues, weather conditions, or other reasons—do not entitle the user to compensation or reimbursement, except in cases explicitly provided for under the applicable specific terms, as detailed in the "Ski Pass Terms of Use."
Pursuant to Article 9 of the Regulations for the Use of Mechanical Lift Facilities in Sierra Nevada, the closure of facilities or slopes while the resort is in operation—due to safety concerns or other justified reasons—does not automatically grant a right to a refund of the cost of the ski pass or ticket.
NON-USE OF INDIVIDUAL SKI PASS: If a refund for non-use is deemed applicable and is authorized by Cetursa SN, it will be calculated based on an arithmetic average, with a deduction of €10.00 per ski pass for each unused day to cover administrative/processing costs. In cases of non-use involving a Friday and/or Monday (where the intended usage period includes the intervening Saturday and Sunday), the service will be billed at the published retail price (PVP), with a deduction of €10 per ski pass for each unused day applied to the refund.
If a "family-rate" ski pass—which requires a minimum purchase of 3 days—is reduced to 2 days due to non-use, no refund will be issued, as the criteria or conditions required to qualify for that specific rate are no longer met. The deadline to request a refund for any unused services is May 10, 2027.

How do I request a refund for my ski pass (forfait)?
If applicable, the customer must request a refund for any contracted services or ski passes by emailing the purchase receipt—provided at the time of pickup—to reservas@masski.com. The email should specify the dates the resort was closed, along with the services and ski passes for which a refund is requested. Once the customer’s stay has concluded—specifically after their final day of skiing—they may submit this request for a refund due to the resort’s closure.
The deadline to resolve any issues regarding refund requests is May 10, 2027, and the deadline for Cetursa to respond to these requests is June 10, 2027. These deadlines are established to account for potential complications or delays; however, please note that operational requirements may occasionally necessitate a longer processing period.

Information Regarding Ski Equipment Rental:
SILVER Category; a product featuring MASSKI PREMIUM benefits, consisting of ski equipment suitable for both BEGINNER and INTERMEDIATE skiers.
Where do I pick up the ski equipment?
You can pick it up at our shop Masski Sierra Nevada, Mont Blanc Building, units 20-21, next to the Hotel Mont Blanc.
Click here to view the locations of our two ski rental shops in Sierra Nevada.

What happens if I modify or cancel my booking, or fail to show up to collect my equipment?
CANCELLATIONS for SILVER category equipment (with MASSKI PREMIUM benefits): There are no charges, and a full refund will be issued. MODIFICATIONS for the SILVER category: These are free of charge in all cases. FAILURE TO SHOW UP / FAILURE TO COLLECT EQUIPMENT: If you do not collect your SILVER category equipment (with MASSKI PREMIUM benefits) by the end of the first day of the rental period, a voucher for the same service will be issued. This voucher has no expiration date.

What happens if the resort closes or I have an accident?
For SILVER category equipment (with MASSKI PREMIUM benefits): In the event of a resort closure, you will be issued a voucher for the unused portion of your rental period, which can be applied toward future bookings. If you decide to discontinue the rental, fail to show up, or are involved in an accident, a refund will be provided in the form of a voucher for the same service, which can be redeemed for future bookings. These vouchers do not expire.

How do I request a refund for my equipment rental?
To request a refund (if applicable), please email reservas@masski.com. Include the booking reference number (locator) provided when you made your online purchase, and specify the dates the resort was closed.