Information about the OFFER PACKAGE FORFAIT FAMILY FORMULA + EQUIPMENT:
Minimum 3 members of the same family unit.
Only the Adult (over 16 years old) and Child (under 15 years old) categories will count.
To obtain this Forfait it is essential to send the FAMILY BOOK to the email reservas@masski.com indicating the name of the main passenger who makes the reservation. Once the reservation has been made you must send the requested FAMILY BOOK. If we do not receive it we will be forced to cancel it without any right to any refund.

Category of Forfaits - Skier Pass:
.- Adult Forfait, from 16 to 64 years old
.- Child Forfait, from 6 to 15 years old

Information of Interest:
The Equipment Rental consists of; Silver Category Ski + Boots + Poles + Helmet (only up to 15 years old).
Personalized delivery of the ski pass without going through the station ticket offices.
The FROM price corresponds to the estimated cheapest price, since they are VARIABLE MAP rates, which change according to availability and the date on which you make the purchase.
When you select SEE AVAILABILITY, at that time you will be able to check the real price on the chosen ski days.

Place of presentation to collect the Ski Pass and Equipment:
To collect the SKI PASS and EQUIPMENT, go to Masski Sierra Nevada, Edif. Mont Blanc, local 20-21, next to the Mont Blanc Hotel.
See here Location of the two stores: https://www.masski.com/donde-se-encuentra-masski-sierra-nevada

DO NOT PICK UP AT TICKETS.
Personalized delivery of the ski pass in our rental store in Sierra Nevada.

OPERATION IN CASES OF MODIFICATION / CANCELLATION / NO SHOW AFTER PURCHASE RELEASE:
CANCELLATIONS: Reservations without cancellation fees up to 48 hours before the first requested service and/or first day of skiing. Once the release period has expired, “The Client” will pay the amount of €20 per cancelled ski pass as Management Fees.

MODIFICATIONS: No type of modification to the reservation will be confirmed once the 48-hour release period has expired.

NO SHOW – NO WITHDRAWAL OF SERVICES, AFTER RELEASE AND FIRST DAY OF SERVICE: No type of refund or credit will be made. Failure to notify or notify of cancellation once the first day of the contracted service has begun. There is NO refund, neither partial nor total, of the contracted service.

Information on refunds in the event of a station closure or accident:
A used ski pass or access ticket to lifts/transport of any type cannot be refunded, neither partially nor totally, in any case, according to the Transport Law. General Communication and according to the Law.

If during the operation of the Station for reasons of security or other justified causes, the Management of this is forced to close facilities and slopes to the public, this does not necessarily require the refund of the amount of the ski pass (Article 9 of the Rules for Use of the Facilities).

The payments for non-use of all or some of the days of the contracted ski pass will be made by repricing, billing the service actually used by the user of the ski pass and applying the rate corresponding to the use made. Payment will be made by repricing, taking as a reference the price of two or three individual days or the price of one day, in the case of ski passes that have been used less than 3 or 4 days, that is, two or one.

How to request a refund for the SKI PASS:
The client must request the refund, if applicable, for any of the contracted services and ski passes, by sending to reservas@masski.com the purchase receipt that was provided on the day of collection, and indicating the days the station is closed with the services and ski passes requested. Once the client has finished their stay, the last day of skiing is when this request for a refund is processed due to the station not being open.

The deadline for finalising any incidents in general season ticket applications will be 10 May 2026 and the deadline for Cetursa to respond to them will be 10 June 2026. These deadlines described are in anticipation of pending situations due to incidents or delays, without prejudice to the fact that their processing due to operational issues may require a longer period.

Conditions of application and how to request a refund for EQUIPMENT RENTAL - PRODUCT WITH MASSKI PREMIUM ADVANTAGES:
In the event of a resort closure, the proportional part of the amount of the unused ski/snowboard rental days will be refunded. Repricing will be applied based on the actual days of use.
In the event that the client decides not to continue with the equipment rental, no-show or accident, the refund will be made by means of a voucher with the same service to be exchanged for future reservations. This voucher has no expiration date. Request a refund by sending an email to reservas@masski.com.