Information about the OFFER PACKAGE FORFAIT + EQUIPMENT:
Category of the Forfait - Skier Pass:
.- Senior Forfait, from 65 to 69 years old
.- Adult Forfait, from 16 to 64 years old

Information of Interest:
The Equipment Rental consists of; Gold Category Ski + Boots + Poles.
Personalized delivery of the ski pass without going through the station ticket office.
The price FROM corresponds to the estimated cheapest price, since they are VARIABLE MAP rates, which change according to availability and the date on which you make the purchase.
When you select SEE AVAILABILITY, at that time you will be able to check the real price on the chosen ski days.

Place of presentation to collect the Forfait and Equipment:
To collect the FORFAIT and EQUIPMENT, go to Masski Sierra Nevada, Edif. Mont Blanc, local 20-21, next to the Mont Blanc Hotel.
See here Location of the two stores: https://www.masski.com/donde-se-encuentra-masski-sierra-nevada

NO PICKUP AT TICKETS.
Personalized delivery of the ski pass at our rental store in Sierra Nevada.

OPERATION IN CASES OF MODIFICATION / CANCELLATION / NO SHOW PAST PURCHASE RELEASE:
CANCELLATIONS: Reservations without cancellation fees up to 48 hours before the first requested service and/or first day of skiing. Once the release period has expired, “The Client” will pay the Management Costs of €20 per cancelled ski pass.

MODIFICATIONS: No modification of the reservation will be confirmed once the 48-hour release period has expired.

NO SHOW – NO WITHDRAWAL OF SERVICES, PAST RELEASE AND FIRST DAY OF SERVICE: No refund or credit will be made. Failure to notify or notify of cancellation once the first day of the contracted service has begun. There is NO partial or total refund of the contracted service.

Information on refunds in the event of station closure or accident:
A ski pass or access ticket to lifts/transport of any type used cannot be refunded, either partially or totally, in any case, according to the Transport Law. General and Legal Communication.

If during the operation of the Resort for reasons of security or other justified causes, the Management of this is forced to close facilities and slopes to the public, this does not necessarily oblige the refund of the amount of the ski pass (Article 9 of the Rules for Use of the Facilities).

Payments for non-use of all or some of the days of the contracted ski pass will be made by repricing, billing the service actually used by the user of the ski pass and applying the rate corresponding to the use made. Payment will be made by repricing, taking as a reference the price of two or three individual days or the price of one day, in the case of ski passes that have been used less than 3 or 4 days, that is, two or one.

How to request a refund for the FORFAIT:
The client must request a refund, if applicable, for any of the contracted services and forfaits, by sending the purchase receipt provided on the day of collection to reservas@masski.com, and indicating the days the resort is closed with the requested services and forfaits. Once the client has finished their stay, the last day of skiing is when this request for a refund is processed due to the non-opening of the resort.

The deadline for finalising any incidents in requests for a subscription in general will be 10 May 2026 and the deadline for Cetursa to respond to them will be 10 June 2026. These deadlines described are in anticipation of pending situations due to incidents or delays, without prejudice to the fact that their processing for operational reasons may require a longer period.

Conditions of application and how to request a refund for EQUIPMENT RENTAL - PRODUCT WITH MASSKI PREMIUM ADVANTAGES:
In the event of a resort closure, the proportional part of the amount of the unused ski/snowboard rental days will be refunded. Repricing will be applied based on the actual days of use.
In the event that the client decides not to continue with the equipment rental, no-show or accident, the refund will be made by means of a voucher with the same service to be exchanged for future reservations. This voucher has no expiration date. Request a refund by sending an email to reservas@masski.com.