Categories for Lift Pass and Lesson Packages

In Sierra Nevada, packages that include a lift pass and lessons are priced differently depending on the category.
These are:

CHILDREN'S Package, from 6 to 15 years old, both included.
ADULT Package, from 16 to 64 years old, both included.
SENIOR Package, from 65 to 69 years old, both included.

Information about the Ski Pass:

Where do I pick up the Ski Pass?

DO NOT PICK UP AT TICKETS.
If you buy the ski passes with us, you have included the personalized delivery service in Sierra Nevada.
You have to pick them up at our store: Masski Sierra Nevada, Edif. Mont Blanc, local 20-21, next to the Mont Blanc Hotel.

Location, click here

Procedures for Modifications / Cancellations / No-Shows:

MODIFICATIONS: No reservation modifications will be confirmed after the 48-hour deadline.
CANCELLATIONS: Reservations may be cancelled without penalty up to 48 hours before the first scheduled service and/or the first day of skiing. Once the deadline has passed, a €20 administrative fee per cancelled pass will be charged.
NO-SHOW / FAILURE TO COLLECT SERVICES ON THE FIRST DAY: No refunds or credits will be issued. Failure to notify us or cancel once the first day of the contracted service has begun results in no refund—partial or total—for the contracted service.
NON-OPENING. The client must request a refund—where applicable—for any contracted services and lift passes by emailing reservas@masski.com with the purchase receipt (provided with the pass) and details of the resort closure dates alongside the specific services and passes involved. This request for a refund due to resort closure should be submitted after the client has finished their stay (i.e., after the final day of skiing).

Refunds for non-use of a purchased lift pass:

In accordance with the General Conditions of Use for Sierra Nevada lift passes, interruptions, early closures, or limitations on the use of slopes or lifts due to technical, weather-related, or other causes do not entitle the holder to compensation or reimbursement, except in cases expressly provided for in the applicable specific conditions detailed in the Lift Pass Conditions of Use.
Pursuant to Article 9 of the Rules for the Use of Sierra Nevada Mechanical Lift Facilities, the closure of facilities or slopes during resort operations for safety reasons or other justified causes does not automatically entitle the holder to a refund of the lift pass or ticket price.
NON-USE OF INDIVIDUAL PASS:
If a refund for non-use is applicable and authorized by Cetursa SN, the amount will be calculated by applying a deduction of €10.00 per pass per unused day to cover ADMINISTRATIVE FEES.
In cases of non-use affecting Fridays and/or Mondays—where the intended usage days were Saturday and Sunday—the service will be billed at the published retail rate, with the resulting refund subject to a deduction of €10 per pass per unused day.
"Family formula" lift passes that drop from the minimum 3-day purchase requirement to 2 days due to non-use will not be eligible for any refund, as the condition or threshold for applying that specific rate is no longer met. The deadline to request any refund for non-use is May 10, 2027

How do I request a refund for my ski pass?

Customers must request a refund—where applicable—for any contracted services or ski passes by emailing reservas@masski.com. The email must include the purchase receipt provided at the time of pickup and specify the days the resort was closed, along with the details of the services and ski passes for which the refund is sought. This request for a refund due to resort closure should be submitted after the customer has completed their stay (i.e., after their final day of skiing).
The deadline for resolving any issues regarding refund requests is May 10, 2027, and the deadline for Cetursa to respond to them is June 10, 2027. These deadlines account for potential pending issues or delays, though the processing of requests may require a longer period due to operational factors.

Information Regarding Group Ski and Snowboard Lessons:

Weekend Lessons and 2-Day Special Date Programs:

3-hour daily sessions.
HOURS: 12:00 to 15:00, starting on Saturdays; 10:00 to 13:00 on special dates.
Group Ski Lessons for ADULTS (ages 13+): Beginner, Intermediate, and Advanced levels accepted.
Group Ski Lessons for CHILDREN (ages 6–12): Beginner level only.
Group Snowboard Lessons for ADULTS (ages 13+): Beginner level only.
Group size: 1 to 9 students per instructor.
Group lessons are guaranteed, even with only 1 student per instructor.

Weekday Lessons and 3, 4, or 5-Day Special Date Programs:

3-hour daily sessions.
HOURS: 10:00 to 13:00, starting on Mondays and on special dates.
Group Ski Lessons for ADULTS (ages 13+): Beginner, Intermediate, and Advanced levels accepted.
Group Ski Lessons for CHILDREN (ages 6–12): Beginner level only.
Group Snowboard Lessons for ADULTS (ages 13+): Beginner level only.
Group size: 1 to 9 students per instructor.
Group lessons are guaranteed, even with only 1 student per instructor.

What happens if the resort closes or I have an accident?

In the event of a resort closure, the ski school will make an effort to reschedule any missed lesson hours. If it is not possible to reschedule, a proportional refund will be provided for any class hours that did not take place. * No refunds will be issued if the client decides to discontinue their classes, fails to attend, or is involved in an accident. * Free cancellation is available up to 24 hours before the service begins.

How do I request a refund for my classes?

To request a refund, please send an email to reservas@masski.com.